• IT Asset Management
• PC Configuration Management
• IT Help Desk & Service Management
• Business Issue Management

Asset Tracking, as dynamic as your business

Vector’s Asset Tracker handles the management of dynamic assets, such as the movement of returned goods through highly customized workflows. Asset Tracker is an extension of Vector’s Issue Tracker with its workflow management, with additional hooks to real-time tracking systems such as bar-code and RFID.

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Solution Deliverables

• Vector Asset Tracker provides organizations with a process management framework customized to deal with the tracking and management of mobile assets.
• A good illustration is the management of manufactured goods fault rectification, where complex workflows are defined dynamically based on the condition of each item processed. Each item has to be processed into and out of each stage of the rectification process, and each stage can have its own schedules and escalation rules if the schedule is not maintained.
• Cross-department workflow automation can leverage existing core business systems such as Microsoft Dynamics / Great Plains by real-time access to customer and entity data held in those systems.
• Integration with SIP-enabled VoIP systems provides another source of business process automation and enhanced customer experience. For example, when a caller is chasing status on goods rectification, their caller ID can be used to extract and present status information to the support representative in real-time. The customer experiences great satisfaction from feeling that the organization is so in control.

Solution Highlights

• Asset Tracker is Web-based and accessible to anyone with a supported browser and logon access.
• Asset Tracker is scalable to hundreds of users and asset tracking inputs.
• Barcode and RFID integration are both available.
• Asset Tracker employs the full capability of Vector’s Issue Tracker engine, including
  • Customizable UI
  • Email integration
  • Multiple SLA support
  • Public self-service mode
  • Issue audit trail
  • Team working
  • Role-based access to data
  • Time and event-based escalation
  • Reporting and trending

Solution Components in Vector Asset Tracker

• Asset Tracker is a particular application of the generic Vector Issue Tracker framework.
• Please contact our specialists on +1 770-622-2850 to discuss your requirements, so we can provide you with an initial Asset Tracker template that is as close as possible to your needs.

Complementary Solutions

Vector Asset Tracker can integrate tightly with any SQL-based asset information database with accessible data tables, such as the Vector Asset Management Database in Asset Manager Pro.

Asset Tracker is based on the generic Issue Tracker engine, which is licensed per concurrent user. A user can therefore access any number of applications created around the Issue Tracker framework, through a single concurrent user license. Access is controlled through logon to each application through the Issue Tracker logon screen.

Further Information and Resources

• Request an evaluation of Asset Tracker.
• The HelpDesk screenshot gallery illustrates the flexibility of the Web-based console used in Asset Tracker.
• Contact sales on +1 770-622-2850 to review available sample templates.