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Vector develops software for IT Asset, Service and Security Management. In these areas, as just about any area of the industry, vendor hype can create unrealistic expectations, leading to customer disappointment. The mission of this blog is to act as a counter to vendor hype, and use our staff's contact with our customers to help us review, realistically, the issues that CTOs, CIOs and their long-suffering staff face every day. Please take a feed from our Blog to keep in touch, and let us have your input too.
Responding to market interest in subscription models for ITAM/ITSM tools.
Recent discussions with service provider partners has stimulated a fresh look at the ways in which the tools necessary for supporting ITAM and ITSM activities can be charged out on a pay-per-use basis. I’m happy to share these notes with you and welcome any comments back, [...]
2012 kicked off with an encouraging 1000PC expansion of our Software Asset Management technology in a European heavy engineering customer. Beyond the value of the deal, and really of greater significance, is an illustration of the evolutionary approach many organizations take to Software Asset Management.
Elements of Software Asset Management
A fully evolved SAM function will include [...]
IT asset management: too broad a term?
With each new inquiry that comes to us via Google (usually…), our first challenge is always to get the inquirer to tell us what they are really looking for. Some are happy to open up and give us the background to their search, and explain their business needs and [...]
Our move to Saas gathers momentum
Over the last six months, Vector has completed a number or projects enabling more and more of our solutions portfolio to be offered in a SaaS mode. Frankly, some of this has been reaction to the importance of being seen to be there in the cloud crowd. But customers are [...]
One topic I’ve had in mind recently was whether a move toward adopting cloud-oriented IT will have any impact on the support team on the typical organization’s IT help desk, and whether our own HelpDesk product will need to develop new functionality.
Attending the 451 Group’s recent conference on hosting and cloud transformation in London [...]
IT infrastructure management. . .
We have often asked questions on this blog about the sequence in which the components of IT infrastructure management get assembled. For example, whether the IT asset database comes first, whether license or change management is the next essential item. These questions reflect what we find in our customer base, [...]
We are often struck by the gulf that exists in most organizations between reality and the idealized picture of totally integrated infrastructure management, in which Change Management, Service Management, Incident and Problem Management and IT Asset Management all tie neatly together.
Underfunding, short horizons for planning, rapid organic growth forced by merger or acquisition, and the [...]
By chance I read an article today in an engineering design journal (long story….) summarising changes to the licensing of Autodesk software. I’ve been to their Web site and there’s nothing highlighted that the casual visitor would notice, so I’m going to quote verbatim from what I read today in Professional Engineering. They quote from Stephen Hooper, [...]
Can Software Asset Management really deliver dramatic RoI?
My guess is that a headline such as that will raise a lot of eyebrows and sceptical muttering, but it’s recently been illustrated very clearly just how possible this is. Many organizations have IT asset operations teams that work miracles every day with tight staffing levels to keep [...]
We were recently reviewing our investment options for our next business year. Having been lean enough to come through the crunch much better than many of our larger competitors, the discussion was proceeding along the lines of how to balance new spending on expanded development resource and expanded marketing and lead generation. Another option arose, [...]
